Important Tips From a 911 Dispatcher - Part 2

Podcast art of 911 dispatcher Glenna and host Mandi


In this podcast episode, Glenna, the dispatch supervisor at a local police department joins us again in part 2. She explains the dispatcher’s training in active listening and asking questions in a specific order. Glenna emphasizes that dispatchers may appear to be cutting off callers to keep them focused and efficient in providing essential details.


The discussion delves into the advancements in technology, such as GPS location capabilities in cell phones, but Glenna stresses the need for callers to still verify and communicate their location accurately. 


The conversation also touches upon challenges faced by dispatchers, the stress of the job, and the importance of coping mechanisms and support systems. Glenna, who serves as a peer support coordinator, discusses the 911 Wellness Project.


Towards the end of the episode, Glenna introduces a new law related to domestic violence that is in support of victims.



The episode concludes with Glenna encouraging listeners to be their own advocates and seek help from higher authorities if needed.


Lessons Learned

Provide specific information during emergency calls, such as addresses and details.


Expect focused questions to retrieve simply the facts and active listening so they often repeat what you just said.


Sometimes GPS capabilities in cell phones can help and programs like Rapid SOS and What 3 Words to pinpoint the exact location of callers during emergencies.


Education, training, and support systems for dispatchers is vital. Glenna introduces the 911 Wellness Project, her initiative supporting the health and wellness of first responders.


Callers are advised to verify and communicate their location accurately during emergency calls, especially in cases where phone services are tied to internet registration.


A new law on domestic violence reports requires police agencies to release reports, including 911 calls and pictures, to domestic violence victims at no charge within five days of the request. These records are visual reminders for domestic violence survivors to hopefully deter victims from returning to abusive situations.


Glenna encourages listeners to be their own advocates and seek help from higher authorities if law enforcement agencies are not providing necessary support.


Resources for anonymous reporting. shows recent crime activity reported in your neighborhood. “Building resiliency through training and education one hero at a time” – Glenna’s initiative to help first responders’ mental health. Follow her on Instagram or Facebook.


You can say thank you here if this podcast is helpful to you.


You can find your podcast host, Mandi, on Instagram @WomenAwareAndPrepared 


Her website is where you can contact her or sign up for her weekly Tuesday Tip emails (at the bottom of the website) to stay safer and feel more empowered. You’ll receive a downloadable list of Mandi’s favorite 10 things to do to stay safer.



Music by Andrea Hamilton Binley at




The primary purpose of the Women Aware and Prepared Podcast is to educate and inform. This podcast series does not constitute advice or services. Please use common sense for your own situation.


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